FAQs
Find clear answers to common questions about Coastal NVG products, ordering, documentation, warranties, lead times, civilian purchases, and agency procurement.
Do you guys do demos?
We do if you are in the Wilmington area we will bring units to your residence or agency contact sales@coastalnvg.com for more information.
Do you sell to civilians and government agencies?
Yes. Coastal NVG sells to both civilian customers and government agencies. Certain restricted products, including infused goggles and full-power lasers, may have purchasing limitations. Contact Coastal NVG with eligibility questions.
Are your night vision products regulated by ITAR?
Certain Coastal NVG products may be controlled under U.S. export regulations, including ITAR and EAR. Controlled products or technical data cannot be exported, transferred, or disclosed to foreign persons, entities, or countries without the appropriate U.S. government authorization. Customers are responsible for complying with applicable export-control requirements.
Do NVG units include tube data sheets and serial documentation?
New units include the applicable tube data sheets and documentation. Documentation for used or demonstration units may vary, so customers should contact Coastal NVG for details on a specific unit.
How long does it take to receive an order?
Coastal NVG keeps products in stock, with orders typically arriving within 5–10 business days. If supplier lead times cause a delay, the sales team will contact the customer.
Do you provide warranties or service support?
The current FAQ states that Coastal NVG does not currently offer warranties and directs customers to contact the company with questions.
Can departments or units request a quote?
Yes. Departments and units can use the Request a Quote button on the website. Law-enforcement and Department of Defense agencies are asked to submit requests using a government email address.